Contact Financial Holding Reports Record EGP 2.8bn Operating Income in 2025: A Digital and Insurance Triumph
Contact Financial Holding (CNFN.CA), Egypt’s premier non-bank financial services provider, has officially announced its consolidated financial results for the fiscal year ending December 31, 2025. Driven by a robust digital transformation, the group achieved a consolidated operating income of EGP 2.8 billion, marking a 12% year-on-year (y-o-y) increase. Furthermore, this growth was fueled by the exceptional performance of the insurance division and the rapid adoption of AI-backed financial technologies.
Insurance Division Surges: 58% Revenue Growth Drives Segment Success
The group’s insurance arm—operating through Sarwa Life and Sarwa Insurance—delivered a standout performance in 2025. Specifically, insurance revenues soared by 58% y-o-y, reaching EGP 2.9 billion. In addition, total gross written premiums grew by 46% to EGP 3.3 billion. Consequently, the segment’s operating income rose by 15% to EGP 562 million, thereby validating the group’s successful strategy of expanding into new, high-demand product offerings.
“Contact Now” App: A Digital Milestone with EGP 2bn in Transactions
On the digital front, the “Contact Now” application has solidified its position as Egypt’s first fully integrated digital financial platform. Remarkably, new registrations nearly doubled with a 98% growth rate, while downloads increased by 91%. Moreover, the total value of transactions conducted through the app exceeded EGP 2 billion. As a result, these milestones reflect the growing consumer reliance on Contact’s smart, AI-driven financial services.
Executive Insight: Transitioning into an AI-Powered Financial Platform
John Saad, Group CEO of Contact Financial Holding, commented on the 2025 results: “2025 marked a new starting point for Contact. By leveraging renewed leadership and execution, we are repositioning the Group for a digitally demanding market. Indeed, our total revenues, including joint ventures, increased by 29% to reach EGP 8.4 billion. Moving into 2026, we are transforming Contact into a digital and AI-powered financial platform designed to scale smartly within a rapidly evolving ecosystem.”
Financing Division Performance and Strategic Resilience
Despite market fluctuations, the financing division continued to deliver strong results, with operating income increasing by 12% y-o-y to EGP 2.2 billion. By focusing on high-margin premium products and a calibrated underwriting framework, the group has significantly reinforced its balance sheet resilience. Furthermore, strategic partnerships—such as the joint venture with e&—have embedded Contact’s financing engine within vast digital ecosystems, ensuring balanced growth across consumer finance, SME, and mortgage sectors.
